Bridging the gap between cultural values and cultural practice with linguistic awareness

Earlier this week, I attended the second day of the Service Academies Global Summit. Throughout the plenary sessions and the panel discussions, I observed a common theme, the need for more diversity and the importance of communication (or language) in today’s leadership. I was particularly interested in the plenary session about developing leaders at the different service academies which included the Superintendents from the U.S. Air Force Academy (USAFA), U.S. Military Academy (USMA), U.S. Merchant Marine Academy (USMMA) and U.S. Coast Guard Academy (USCG) and the Commandant from the U.S. Naval Academy (USNA).

Lt. Gen. Silveria from USAFA identified the ability to adapt to changing environments as the foundation of the graduates of his academy. RADM Buono from USMMA, who also served as President and CEO of SeaRiver Maritime Inc., reflected on the difference between leadership in the military and leadership in corporate America where no one wants to make decisions. He argued the importance of the academies is to enable midshipmen (and cadets) to cultivate their decision-making abilities relative to the task at hand. With this in mind, Lt. Gen Silveria conveyed one of the roles of the academies is to be a “leadership laboratory”. As a laboratory, midshipmen and cadets can practice, as CAPT Buchanan from USNA states, leadership among peers which incorporate character development, core values, and professional competence.

I was particularly struck by Lt. Gen. Silveria recalling an incident from 2017 when he addressed the entire academy after a student at the USAFA Preparatory School wrote racial slurs on the message boards of African American cadets. In the video, his message is clear, “If you can’t treat someone from another race or different color skin with dignity and respect, then you need to get out.” During the panel, he extended his message and included individuals of different gender and sexual identities. In so doing, Silveria (re)defines USAFA as an institution where diversity is not only accepted, but embraced. He further indicates what practices are institutionally sanctioned. In other words, cadets at USAFA are expected to treat their peers of different ethnic, gender, and sexual identities with dignity and respect. Lastly, he’s defining his role, as superintendent, as the moral compass of the institution. And by agreeing with Silveria, the superintendents and the commandant extend Silveria’s sentiments to their own academies.

RADM Kelly, the superintendent at USCG, commended Silveria and remarked about the quality of the message in regard to the immediacy after the incident which further reflects Silveria’s outstanding leadership. Recalling Robinson’s (2001) definition, “Leadership is exercised when ideas expressed in talk or action are recognized by others as capable of progressing tasks or problems which are important to them” (p. 93). Silveria was able to succinctly address the incident, reinforce values, and provide direction for the cadets moving forward – to “engage in open discussion about the topic and focus on solutions”.

Ten years ago, prior to the repeal of Don’t Ask Don’t Tell, military leaders would not extend the same acceptance of diverse individuals to gay and lesbian servicemembers. And, women weren’t even able to serve in a variety of military roles until 2016. This stands in sharp contrast to the military (specifically the Army) of 1976 when then Army Chief of Staff, General William Westmoreland, stated, “The purpose of West Point is to train combat officers, and women are not physically able to lead in combat. Maybe you could find one woman in 10,000 who could lead in combat, but she would be a freak, and we’re not running the Military Academy for freaks” (Department of Defense, 2010, p. 86).

While Silveria’s remarks reflects the milestones and achievements in the military in regard to diversity, there is still much work to be done. The cultural values expressed by top brass military leadership emphasizing acceptance of diversity and inclusivity does not always play out in cultural practice. This is reflected in the various accounts of toxic leadership and increase in sexual assault in the military, as well as the micro-aggressions in gendered and homophobic language common in a masculine gendered institution. I’m not recommending a revamping of all things “gendered”, culturally insensitive or homophobic (although those things need to go). I’m recommending that linguistic awareness should be included in the the character development of our officers. That when we use specific types of discourses, we aren’t just using words, we’re perpetuating meaning and creating new meaning. In other words, when an individual uses racist, sexist, or homophobic language – they’re not only expressing themselves in an offensive manner, they’re also defining the workshop, office, or command as an environment where the ideologies of that type of language is acceptable.

Department of Defense, U.S. 2010. Report of the comprehensive review of the issues associated with a repeal of “Don’t Ask, Don’t Tell”.

Do shared values influence trust? And is trust important in leadership?

I think the short answer-response is “sometimes” and it depends on the environment and context where one does leadership. But also, what exactly is trust? And what are values?

Rouseau et al. (1998) define trust as the “psychological state comprising the intention to accept vulnerability based upon positive expectations of the intentions or behavior of another” (p. 395) and can be further parsed into cognitive, affective, and behavioral bases (Mayer et al. 1995). In other words, what we think someone’s trustworthiness is, how we feel about that trust, and how we enact (do) trust.

Values are a little more abstract. Schaefer (2008) defines values as “conceptions of what is good, desirable, and proper” (p. 50) and can be categorized as personal, social, political, economic, and religious. An example of a personal value would be “loyalty” while a social value could be “equality” and “justice”. Institutions, such as branches of the military, have official “core” values. The U.S. Navy’s official core values are “honor, courage, and commitment”. The U.S. Army has seven official core values, “loyalty, duty, respect, selfless service, honor, integrity, and personal courage”. The values of an individual (or institution) can influence what norms are developed and how moral judgements are made. Jones and George (1998) argue that shared values are the primary vehicle for individuals to experience trust. Thus, when institutions instill, or socialize, individuals with specific values, they’re setting up the individuals to trust one another.

In Gillespie and Mann’s (2004) study “Transformational leadership and shared values: the building blocks of trust”, they investigated how a specific leadership style (transformational, transactional, and consultative) combined with shared values can further foster trust. To do so, they used a series of questionnaires to evaluate leadership, trust and values among participants chosen from 9 teams from a research and development (R&D) organization. The participants consisted of the team leader and two team members from each team. The results found among the leaders and members of R&D teams, the combination of shared common values, idealized influence (a dimension of transformational leadership described as “communicating and modeling important values and a shared purpose” [p. 596] ) and consultative leadership was the strongest predictor of trust.

While Gillespie and Mann (2004) elaborated on the different dimensions of leadership practices, they did not elaborate on the different value systems the participants might draw from to foster trust. It would be useful to know if the R&D organization the participants worked for had official values stated in a mission statement, if the values were specific personal values, or if the general idea of “shared values” sufficed. Thus, the study would have shed light on whether the values shared are context-bound and if so, is trust (more or less) emergent in specific contexts?

In the context of the military, I’m curious how demonstrations of “official core values” influence the maintenance of trust. Or, do individuals rely on their personal values when trusting leaders? In my master’s thesis research, one individual remarked about her arrival at the Naval Academy that she was “expected to blindly trust the firsties (first class midshipmen responsible for indoctrinating incoming “plebes” or freshmen)”. She recalled questioning the firsties as authority figures because she did not believe their (limited) experience licensed them to be “leaders”. But, she then recalled her first tour on her ship as a Division Officer and expecting her sailors to “blindly” trust her despite no experience.

I hypothesize in institutions such as the military that other factors can override the existence of trust and shared values in order to successfully “do” leadership. In the case of my participant, when she stepped out in front of her division for the first time, her institutional authority licensed her to “do” leadership without trust, shared values, or experience. During DADT, my experience as a naval officer was leading sailors who trusted me despite their belief (which aligned with the discriminatory policy at the time) that I shouldn’t even be in the military. However, I feel as though working with these sailors, we either developed similar values or our values eventually became more aligned within the context of our duties and responsibilities. Thus, I either earned their trust through context-bound values or they simply respected my rank.

In my master’s thesis I looked at leadership style as a demonstration of power. After reading Gillespie and Mann’s (2004) work, I would be interested in expanding the study into looking at increased/decreased efficacy of leadership when considering shared values and the effects of trust.

Gillespie, Nicole and Leon Mann. (2004) Transformational leadership and shared values: the building blocks of trust. Journal of managerial psychology, 19(6), 588-607.

Jones, G., & George, J. (1998). The experience and evolution of trust: implications for cooperation and teamwork.(Special Topic Forum on Trust in and Between Organizations). Academy of Management Review23(3), 531–546

Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995). An integrative model of organisational trust. Academy of Management Review, 20(3) 709-34.

Rousseau, D.M., Sitkin, S.B., Burt, R.S. and Camerer, C. (1998), Not so different after all: a cross discipline view of trust (Introduction to special Topic forum), Academy of Management Review, 23(3), 393-404.

Schaefer, R. (2014). Sociology matters (6th ed.). New York: McGraw-Hill.

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